Privacy policy

1. Introduction

Welcome to “DelaOne” (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@delaone.com.

2. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

3. Information We Collect

a. Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise contact us.

Some of the instances are as described hereunder:

a. Personal Information you provide

• Account Information: When you create an account, we collect your name, email address, password, contact information, account credentials, payment card information, and transaction history, (collectively, “Account Information”).
• Contact Information: If you contact us, we may collect your name, email address, phone number, and the contents of your message.
• User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
• Payment Information: When you make a purchase, we collect payment details such as credit card information.
• Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
• Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity (collectively, “Other Information You Provide”

b. Non-Personal Information

• Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect and store information about your usage of our website.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our website and services.
• To improve, personalize, and expand our website and services.
• To process transactions and send related information.
• To communicate with you, including sending updates, security alerts, emails and support messages.
• To analyze usage and trends to improve our services.
• To detect, prevent, and address technical issues and security threats.

5. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as payment processing and data analysis.
• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with delaPlex. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

6. Children

Our Service is not directed to children under the age of 14. DelaOne does not knowingly collect Personal Information from children under the age of 14. If you have reason to believe that a child under the age of 14 has provided Personal Information to DelaOne through the Service, please email us at compliance@delaplex.com. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 14 or older, but under 18, you must have permission from your parent or guardian to use our Services.

7. Links to other websites

The Service may contain links to other websites not operated or controlled by DelaOne, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third-Party Sites directly for information on their privacy practices and policies.

8. Security and retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.

9. International users

By using our Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the India and may be disclosed to our service providers and affiliates in other jurisdictions.

Legal basis for processing. Our legal bases for processing your Personal Information include:

Performance of a contract with you when we provide and maintain our Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Services. If you do not provide this information, we may not be able to provide our Services to you.

Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Services, including when we train our models. This may include the processing of Account Information, Content, Social Information, and Technical Information. Read our instructions (opens in a new window) on how you can opt out of our use of your information to train our models.

Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

Data transfers. Where required, we will use appropriate safeguards for transferring Personal Information outside of certain countries. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.

10. Changes to the privacy policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

11. Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) if applicable, to data portability.

12. Contact Us

If you have questions or comments about this notice, you may contact us by email at use info@delaone.com